firm’s requirements. That’s why the question, “What will I get for my money?” is so important. IT support coverage needs to be comprehensive, addressing every potential sink-or-swim crisis before it actually happens. The integrity of your network infrastructure should support your practice, rather than force you to run around putting out fires.
A downed server or temporarily unreliable network might seem like minor issues, but even the smallest of IT problems can easily snowball into an expensive nightmare that threatens your firm’s very existence.
Take a firm that stores all its data on a central, networked server, for example. Maybe they’re a content creation firm, with terabytes of custom-designed client marketing materials stashed away, or a large law practice with thousands of vital case documents. They were reluctant to spend much on IT support, so they went with the cheapest option available. Of course, regular server maintenance wasn’t included in their package, but they assumed their trusty hardware would keep kicking for at least a few more years. But when an employee tries to access the database, an error pops up. Upon further investigation, it turns out the outdated server has finally broken down, apparently for good. All those documents, all that data instrumental to the basic functionality of the firm, is irrecoverable – thousands of hours of work (and thousands of dollars) down the drain, and all because of an issue that would easily have been caught and prevented by a team of qualified IT experts.
When technology works, it’s easy to imagine that it’ll continue working without issue. But the fact is that a computer network requires constant, behind-the-scenes monitoring and maintenance to ensure it stays up and running, not to mention secure.
From hordes of hackers waiting in the wings for you to slip up, to hardware failure, to natural disasters, rogue employees and a million other IT threats, it’s important to ensure the stability of your network before a problem comes knocking. Cheap Band-Aid solutions work great until the day they cost you thousands. It’s better to invest in a team of real IT experts, and avoid crisis altogether. It’s much cheaper to prevent something from breaking than it is to replace it altogether.