Unless otherwise agreed, the Services will be performed by us during Business Hours of each Business Day. We agree to perform the Services in accordance with the terms of a CED. We will perform the Services utilising such resources, employees and subcontractors as we deem appropriate.
Prices and Payment
The Price payable for the Goods and Services is set out in a CED and does not include any Incidental Costs (including any GST).
The default agreed payment terms are fourteen (14) days from the date of our tax invoice. Interest may become payable at the rate of 1.5% per month on any overdue amounts.
We both agree to maintain in confidence and respect the Confidential Information of the other and to abide by the restrictions on use and disclosure of another’s Confidential Information.
Hardware and Third Party Software Warranty
You accept the Hardware manufacturer’s warranty in relation to the Hardware. We cannot provide any additional warranty in relation to the Hardware. We will pass on to you any warranty provided to us by the relevant manufacturer of the Hardware. We will provide information to You relating to the applicable Hardware manufacturer’s warranty.
Your use, rights and obligations in respect of Third Party Software is governed by its applicable End User License Agreement (“EULA”), unless it is varied by agreement between the parties to that EULA. You agree to execute and be bound by the terms of the Third Party Software owner’s EULA. We are able to provide You with a copy of the relevant EULA for your review prior to submitting a purchase order to us. You accept the Third Party Software owner’s warranty in relation to the Third Party Software. We cannot provide any warranty in relation to the Third Party Software.
For purchases of Hardware and Third Party Software under $40,000:
(a) Goods come with guarantees that cannot be excluded under Australian Consumer Law. The Customer is entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The Customer is also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure;
(b) to claim this warranty, the Customer must inform My Info Tech Partner (by providing notice to the address set out in these terms of trade; of a warranty issue within the warranty time period specified by the Hardware manufacturer/Third Party Software owner). My Info Tech Partner will assist the Customer with claiming the warranty from the Hardware Manufacturer or Third Party Software owner.
(c) The Hardware manufacturer’s warranty or Third Party Software owner’s warranty will provide details as to who will bear the expense of claiming the warranty and (if applicable) how the Customer can claim expenses incurred in making the claim.
(d) the benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates.
You accept the relevant Hardware manufacturer’s or Third Party Software owner’s warranties in relation to the integration, compatibility or interoperability of those products with other Hardware and Software. We do not provide any warranty in relation to the integration, compatibility or interoperability of Hardware from different third parties, or the integration, compatibility or interoperability of Software from different owners with any such Hardware.
My Info Tech Partner Assistance with Hardware, Third Party Maintenance Contract and Third Party Software Functionality Issues
Any issues or problems with any Hardware, Third Party Maintenance Contract or Third Party Software functionality including, but not limited to, warranty claims, may be resolved between you and the relevant owner or manufacturer directly, subject to the terms of the Hardware manufacturer’s warranty, maintenance provider or Third Party Software manufacturer’s warranty and its EULA, as the case may be, and we can where possible, provide incidental and reasonable assistance to you during this process. Where you request assistance of us outside of the warranty claims process, we reserve the right (and you agree to accept this reservation) to charge you directly for such intervention, on a time and materials basis. A CED may contemplate us assuming a first-line warranty claims assistance support role.
Exclusion of all other warranties
To the extent permitted by law, and except as set out in these Terms of Trade or otherwise specifically agreed in an Individual Contract, My Info Tech Partner:
(a) provides the Goods to you on an “AS IS” basis;
(b) excludes all warranties and conditions, express, implied or statutory (including all implied warranties of merchantability, fitness for a particular purpose, lack of viruses, uninterrupted or error free operation, accuracy or completeness of responses or results, lack of workmanlike effort or non-infringement) regarding the Goods provided to you; and
(c) limits the remedies available for a breach of any warranty given to you to the lesser of and to the extent that such breach of warranty is capable of remedy by employing commercially reasonable efforts (as determined by us acting reasonably and in good faith), the cost of repairing or replacing those Goods; or paying the cost of having those Goods repaired or replaced.
My Info Tech Partner accepts no liability whatsoever for any resultant loss or damage arising directly or indirectly from any connectivity or integration with any existing Customer process, product, materials, environment or System that is not adequately accounted for in a Commercial Engagement Document, or results from inaccurate or incomplete Customer information.
Each claim by you for return of Goods shall be processed pursuant to our Customer Returns process.
We warrant that we will use commercially reasonable efforts to perform the Services (including the provision of any associated Materials) in accordance with a CED and any milestones set out therein and that all Services will be provided with due care and skill. The Services warranty is valid for a period of 30 days following delivery of the Services.
Materials Ownership and Licence
We retain all right, title and interest in all Materials created before and during the Service performance period. We grant to you a non-exclusive, licence to use, copy and distribute, within your group of companies only, copies of these Materials. Each party agrees to reproduce the copyright notice on any copies made under the licence granted above. Any idea, concept, know-how or technique which relates to the subject matter of a Service and is developed or provided by a party, or jointly by both, in the performance of a Service may (subject to applicable patents and copyrights) be freely used by either party.
Limitation of Liability
EXCEPT IN RESPECT OF A BREACH OF CONFIDENTIALITY, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES WHETHER SUCH DAMAGES ARE ALLEGED AS A RESULT OF TORTIOUS CONDUCT (INCLUDING NEGLIGENCE) OR BREACH OF CONTRACT OR OTHERWISE. Our maximum liability to you in aggregate for all claims made against us in contract, tort or for any other common law or statutory cause of action in connection with the subject matter of this Contract shall be limited to: