There are two types of IT companies. The first is the type you call up when there’s an outage in your network, your server finally gives up the ghost or your e-mails aren’t sending for some reason. They show up at your practice, charge by the hour, (hopefully) fix the issue and leave. This is, understandably, an attractive option for many small practices with tight budgets. Why pay to fix something if it doesn’t appear to be broken?
The problem with this line of thinking is the fact that, without a dedicated team of professionals working on your network every day, things get missed. No one’s really taking charge of driving the technology of your firm into the future; no one is looking to optimise your processes and give your team the tools they need to do their best work. Security becomes a low priority because it’s assumed that everything is fine – until it suddenly isn’t.
Any managed services provider worth their salt won’t wait for your system to fail before they take action. Instead, they’ll proactively work to keep your network running at its highest level – security, optimisation and everything else. When you crunch the numbers and really break down the cost of an outage or digital crisis, it’s easy to see how this approach will help you in the long run.