What are Managed IT Services?

Managed IT Services involves an IT company installing software on your business computers, laptops, iPads, iPhones, Android devices and Servers to manage the device and ensure its operating effectively. They should also be monitoring your backups for your peace of mind and, at a minimum, recommend that your backups are stored off-site to cloud storage and ensure you have access to your data in the absolute worst-case scenario.

As part of this they charge you a monthly fee to maintain your firm information technology environment and they generally provide you a “helpdesk” to call which will allow you to fix issues remotely, instead of waiting for an engineer to attend your office.

Why Should You Demand It from Your Perth IT Services Company?

Your firm is probably going well, however every time you or your staff have a computer problem, you may have to call out your IT company. Each time you call, they say they will need to come on-site to fix the problem. At times, they may be able to send someone straight away, but there will usually be a delay from when you make the request to when an engineer arrives on-site.

Right there, you’re immediately up for return travel time, plus the amount of time it takes to resolve the problem. Depending on their hourly rate charge to fix the issue, and the number of computer issues you have per month, this can add up very quickly.

This doesn’t even include the lost productivity of your staff not being able to complete their work.

Managed IT services provides the ability to get support for a monthly fee that is delivered remotely.

What are the Benefits?

  • Quick response times to your IT issues.
  • Proactive support and recommendations.
  • Increased staff productivity due to less computer issues.
  • Peace of mind leaving you to work on your practice.
  • Being able to budget for your IT Support costs.